ROLE Product Design, Visual Design
CLIENT Aviation Client, 2017
STUDIO Method
TEAM David Mayman (Senior Interaction Designer), Shelby Lindblad (Interaction Designer), Nim Deshpande (Strategy), Kate Estocapio (Project Manager)
Our client is a leader in the avionics sector and parent company to a flight planning and management service for business aviation. Their current product was outdated, suffering from many usability issues, and weighed down by the lack of synchronization among its numerous, complex workflows. Our challenge was to define a vision for "Sky," the next generation of their flight management solution. What does it mean to be a true partner to flight departments? And how can Sky fundamentally improve how customers work?
ROLE Product Design, Visual Design
CLIENT Aviation Client, 2017
STUDIO Method
TEAM David Mayman (Senior Interaction Designer), Shelby Lindblad (Interaction Designer), Nim Deshpande (Strategy), Kate Estocapio (Project Manager)
Our client is a leader in the avionics sector and parent company to a flight planning and management service for business aviation. Their current product was outdated, suffering from many usability issues, and weighed down by the lack of synchronization among its numerous, complex workflows. Our challenge was to define a vision for "Sky," the next generation of their flight management solution. What does it mean to be a true partner to flight departments? And how can Sky fundamentally improve how customers work?
ROLE Product Design, Visual Design
CLIENT Aviation Client, 2017
STUDIO Method
TEAM David Mayman (Senior Interaction Designer), Shelby Lindblad (Interaction Designer), Nim Deshpande (Strategy), Kate Estocapio (Project Manager)
Our client is a leader in the avionics sector and parent company to a flight planning and management service for business aviation. Their current product was outdated, suffering from many usability issues, and weighed down by the lack of synchronization among its numerous, complex workflows. Our challenge was to define a vision for "Sky," the next generation of their flight management solution. What does it mean to be a true partner to flight departments? And how can Sky fundamentally improve how customers work?
ROLE Product Design, Visual Design
CLIENT Aviation Client, 2017
STUDIO Method
TEAM David Mayman (Senior Interaction Designer), Shelby Lindblad (Interaction Designer), Nim Deshpande (Strategy), Kate Estocapio (Project Manager)
Our client is a leader in the avionics sector and parent company to a flight planning and management service for business aviation. Their current product was outdated, suffering from many usability issues, and weighed down by the lack of synchronization among its numerous, complex workflows. Our challenge was to define a vision for "Sky," the next generation of their flight management solution. What does it mean to be a true partner to flight departments? And how can Sky fundamentally improve how customers work?
ROLE
Product Design, Visual Design
CLIENT
Aviation Client, 2017
STUDIO
Method
TEAM
David Mayman (Senior Interaction Designer), Shelby Lindblad (Interaction Designer),
Nim Deshpande (Strategy),
Kate Estocapio (Project Manager)
Our client is a leader in the avionics sector and parent company to a flight planning and management service for business aviation. Their current product was outdated, suffering from many usability issues, and weighed down by the lack of synchronization among its numerous, complex workflows. Our challenge was to define a vision for "Sky," the next generation of their flight management solution. What does it mean to be a true partner to flight departments? And how can Sky fundamentally improve how customers work?
OUR APPROACH
We kicked off the engagement with weeks of immersion and field research of various flight departments, from pilots to dispatchers. From our research, we were better able to understand and map out their diverse workflows into a high-level flight planning flow.
OUR APPROACH
We kicked off the engagement with weeks of immersion and field research of various flight departments, from pilots to dispatchers. From our research, we were better able to understand and map out their diverse workflows into a high-level flight planning flow.
OUR APPROACH
We kicked off the engagement with weeks of immersion and field research of various flight departments, from pilots to dispatchers. From our research, we were better able to understand and map out their diverse workflows into a high-level flight planning flow.
OUR APPROACH
We kicked off the engagement with weeks of immersion and field research of various flight departments, from pilots to dispatchers. From our research, we were better able to understand and map out their diverse workflows into a high-level flight planning flow.
OUR APPROACH
We kicked off the engagement with weeks of immersion and field research of various flight departments, from pilots to dispatchers. From our research, we were better able to understand and map out their diverse workflows into a high-level flight planning flow.
We identified pain points and grouped them into five themes. Within each theme, we identified areas of opportunity that would both resolve useability issues and position our client as the premiere platform for enabling and improving the way flight departments work.
We identified pain points and grouped them into five themes. Within each theme, we identified areas of opportunity that would both resolve useability issues and position our client as the premiere platform for enabling and improving the way flight departments work.
We identified pain points and grouped them into five themes. Within each theme, we identified areas of opportunity that would both resolve useability issues and position our client as the premiere platform for enabling and improving the way flight departments work.
We identified pain points and grouped them into five themes. Within each theme, we identified areas of opportunity that would both resolve useability issues and position our client as the premiere platform for enabling and improving the way flight departments work.
We identified pain points and grouped them into five themes. Within each theme, we identified areas of opportunity that would both resolve useability issues and position our client as the premiere platform for enabling and improving the way flight departments work.
① Current solutions are a messy patchwork. In order to successfully plan and operate a flight, users have to navigate through multiple tasks, many of which rely on third-party products found outside of the platform. This means that users are toggling between as many as 15 tools to get things done.
Opportunity: Introduce a single use interface. By aggregating core processing capabilities, customer data, and third-party integrations into one platform, flight departments no longer have to toggle between tools.
① Current solutions are a messy patchwork. In order to successfully plan and operate a flight, users have to navigate through multiple tasks, many of which rely on third-party products found outside of the platform. This means that users are toggling between as many as 15 tools to get things done.
Opportunity: Introduce a single use interface. By aggregating core processing capabilities, customer data, and third-party integrations into one platform, flight departments no longer have to toggle between tools.
① Current solutions are a messy patchwork. In order to successfully plan and operate a flight, users have to navigate through multiple tasks, many of which rely on third-party products found outside of the platform. This means that users are toggling between as many as 15 tools to get things done.
Opportunity: Introduce a single use interface. By aggregating core processing capabilities, customer data, and third-party integrations into one platform, flight departments no longer have to toggle between tools.
① Current solutions are a messy patchwork. In order to successfully plan and operate a flight, users have to navigate through multiple tasks, many of which rely on third-party products found outside of the platform. This means that users are toggling between as many as 15 tools to get things done.
Opportunity: Introduce a single use interface. By aggregating core processing capabilities, customer data, and third-party integrations into one platform, flight departments no longer have to toggle between tools.
① Current solutions are a messy patchwork. In order to successfully plan and operate a flight, users have to navigate through multiple tasks, many of which rely on third-party products found outside of the platform. This means that users are toggling between as many as 15 tools to get things done.
Opportunity: Introduce a single use interface. By aggregating core processing capabilities, customer data, and third-party integrations into one platform, flight departments no longer have to toggle between tools.
② Flight departments need help completing interdependent workflows, not discrete tasks. Users had to create their own processes, which they manually adapted depending on the trip requests. This is difficult to manage and track, and increases the margin of error, which can result in dangerous consequences while flight planning.
Opportunity: Organize the interface by workflow. The interface surfaces "collections" of environments based on user workflows. It adapts to the requirements of the trip request, and surfaces tools in order of use.
② Flight departments need help completing interdependent workflows, not discrete tasks. Users had to create their own processes, which they manually adapted depending on the trip requests. This is difficult to manage and track, and increases the margin of error, which can result in dangerous consequences while flight planning.
Opportunity: Organize the interface by workflow. The interface surfaces "collections" of environments based on user workflows. It adapts to the requirements of the trip request, and surfaces tools in order of use.
② Flight departments need help completing interdependent workflows, not discrete tasks. Users had to create their own processes, which they manually adapted depending on the trip requests. This is difficult to manage and track, and increases the margin of error, which can result in dangerous consequences while flight planning.
Opportunity: Organize the interface by workflow. The interface surfaces "collections" of environments based on user workflows. It adapts to the requirements of the trip request, and surfaces tools in order of use.
② Flight departments need help completing interdependent workflows, not discrete tasks. Users had to create their own processes, which they manually adapted depending on the trip requests. This is difficult to manage and track, and increases the margin of error, which can result in dangerous consequences while flight planning.
Opportunity: Organize the interface by workflow. The interface surfaces "collections" of environments based on user workflows. It adapts to the requirements of the trip request, and surfaces tools in order of use.
② Flight departments need help completing interdependent workflows, not discrete tasks. Users had to create their own processes, which they manually adapted depending on the trip requests. This is difficult to manage and track, and increases the margin of error, which can result in dangerous consequences while flight planning.
Opportunity: Organize the interface by workflow. The interface surfaces "collections" of environments based on user workflows. It adapts to the requirements of the trip request, and surfaces tools in order of use.
③ Flight teams rely on each other for expertise, but lack easy ways to collaborate. Most collaboration occurs outside of the platform, adding to the amount of programs flight teams must toggle between.
Opportunity: Help flight teams collaborate more easily by introducing a messaging task management system in-app. This will reduce delays in the planning process and allow the team to focus on their expertise rather than project management.
③ Flight teams rely on each other for expertise, but lack easy ways to collaborate. Most collaboration occurs outside of the platform, adding to the amount of programs flight teams must toggle between.
Opportunity: Help flight teams collaborate more easily by introducing a messaging task management system in-app. This will reduce delays in the planning process and allow the team to focus on their expertise rather than project management.
③ Flight teams rely on each other for expertise, but lack easy ways to collaborate. Most collaboration occurs outside of the platform, adding to the amount of programs flight teams must toggle between.
Opportunity: Help flight teams collaborate more easily by introducing a messaging task management system in-app. This will reduce delays in the planning process and allow the team to focus on their expertise rather than project management.
③ Flight teams rely on each other for expertise, but lack easy ways to collaborate. Most collaboration occurs outside of the platform, adding to the amount of programs flight teams must toggle between.
Opportunity: Help flight teams collaborate more easily by introducing a messaging task management system in-app. This will reduce delays in the planning process and allow the team to focus on their expertise rather than project management.
③ Flight teams rely on each other for expertise, but lack easy ways to collaborate. Most collaboration occurs outside of the platform, adding to the amount of programs flight teams must toggle between.
Opportunity: Help flight teams collaborate more easily by introducing a messaging task management system in-app. This will reduce delays in the planning process and allow the team to focus on their expertise rather than project management.
④ Many flight department tasks are repetitive and manual. Without communication between the numerous tools, flight departments waste time re-entering information over and over again into different systems. This is not only inefficient and confusing, but it increases the margin for error as well.
Opportunity: Use automation and machine learning to eliminate routing work. Save flight teams time by anticipating their needs. Instead of having to manually build flight routes, Sky can also propose and recommend options depending on cost and speed.
④ Many flight department tasks are repetitive and manual. Without communication between the numerous tools, flight departments waste time re-entering information over and over again into different systems. This is not only inefficient and confusing, but it increases the margin for error as well.
Opportunity: Use automation and machine learning to eliminate routing work. Save flight teams time by anticipating their needs. Instead of having to manually build flight routes, Sky can also propose and recommend options depending on cost and speed.
④ Many flight department tasks are repetitive and manual. Without communication between the numerous tools, flight departments waste time re-entering information over and over again into different systems. This is not only inefficient and confusing, but it increases the margin for error as well.
Opportunity: Use automation and machine learning to eliminate routing work. Save flight teams time by anticipating their needs. Instead of having to manually build flight routes, Sky can also propose and recommend options depending on cost and speed.
④ Many flight department tasks are repetitive and manual. Without communication between the numerous tools, flight departments waste time re-entering information over and over again into different systems. This is not only inefficient and confusing, but it increases the margin for error as well.
Opportunity: Use automation and machine learning to eliminate routing work. Save flight teams time by anticipating their needs. Instead of having to manually build flight routes, Sky can also propose and recommend options depending on cost and speed.
④ Many flight department tasks are repetitive and manual. Without communication between the numerous tools, flight departments waste time re-entering information over and over again into different systems. This is not only inefficient and confusing, but it increases the margin for error as well.
Opportunity: Use automation and machine learning to eliminate routing work. Save flight teams time by anticipating their needs. Instead of having to manually build flight routes, Sky can also propose and recommend options depending on cost and speed.
⑤ But equally, many flights require complex, highly detailed planning:
Flight planning is an incredibly complicated process — a successful flight requires the perfect combination of dozens of variables and permits. This number increases exponentially for international flights.
Opportunity: Serve complex flights needs with seamless trip support integrations. Save Outsource parts of complex trip planning, or the whole process to trip support specialists. The representatives are fully integrated into your workflow — and users can assign them tasks as they would a fellow team member.
⑤ But equally, many flights require complex, highly detailed planning:
Flight planning is an incredibly complicated process — a successful flight requires the perfect combination of dozens of variables and permits. This number increases exponentially for international flights.
Opportunity: Serve complex flights needs with seamless trip support integrations. Save Outsource parts of complex trip planning, or the whole process to trip support specialists. The representatives are fully integrated into your workflow — and users can assign them tasks as they would a fellow team member.
⑤ But equally, many flights require complex, highly detailed planning:
Flight planning is an incredibly complicated process — a successful flight requires the perfect combination of dozens of variables and permits. This number increases exponentially for international flights.
Opportunity: Serve complex flights needs with seamless trip support integrations. Save Outsource parts of complex trip planning, or the whole process to trip support specialists. The representatives are fully integrated into your workflow — and users can assign them tasks as they would a fellow team member.
⑤ But equally, many flights require complex, highly detailed planning:
Flight planning is an incredibly complicated process — a successful flight requires the perfect combination of dozens of variables and permits. This number increases exponentially for international flights.
Opportunity: Serve complex flights needs with seamless trip support integrations. Save Outsource parts of complex trip planning, or the whole process to trip support specialists. The representatives are fully integrated into your workflow — and users can assign them tasks as they would a fellow team member.
⑤ But equally, many flights require complex, highly detailed planning:
Flight planning is an incredibly complicated process — a successful flight requires the perfect combination of dozens of variables and permits. This number increases exponentially for international flights.
Opportunity: Serve complex flights needs with seamless trip support integrations. Save Outsource parts of complex trip planning, or the whole process to trip support specialists. The representatives are fully integrated into your workflow — and users can assign them tasks as they would a fellow team member.
SKY, YOUR PARTNER IN FLIGHT MANAGEMENT
SKY, YOUR PARTNER IN FLIGHT MANAGEMENT
SKY, YOUR PARTNER IN FLIGHT MANAGEMENT
SKY, YOUR PARTNER IN FLIGHT MANAGEMENT
SKY, YOUR PARTNER IN FLIGHT MANAGEMENT
We developed a vision for "Sky," the next generation of flight management systems. Sky is built around the user: seamlessly plan, collaborate on, manage, and execute trips all on one platform, wherever you are.
We developed a vision for "Sky," the next generation of flight management systems. Sky is built around the user: seamlessly plan, collaborate on, manage, and execute trips all on one platform, wherever you are.
We developed a vision for "Sky," the next generation of flight management systems. Sky is built around the user: seamlessly plan, collaborate on, manage, and execute trips all on one platform, wherever you are.
We developed a vision for "Sky," the next generation of flight management systems. Sky is built around the user: seamlessly plan, collaborate on, manage, and execute trips all on one platform, wherever you are.
We developed a vision for "Sky," the next generation of flight management systems. Sky is built around the user: seamlessly plan, collaborate on, manage, and execute trips all on one platform, wherever you are.
NEW TRIP REQUEST— Passengers may request their trips through the Sky app. In this example, a personal assistant submits a request for their boss, along with some basic trip preferences.
NEW TRIP REQUEST— Passengers may request their trips through the Sky app. In this example, a personal assistant submits a request for their boss, along with some basic trip preferences.
NEW TRIP REQUEST— Passengers may request their trips through the Sky app. In this example, a personal assistant submits a request for their boss, along with some basic trip preferences.
NEW TRIP REQUEST— Passengers may request their trips through the Sky app. In this example, a personal assistant submits a request for their boss, along with some basic trip preferences.
NEW TRIP REQUEST— Passengers may request their trips through the Sky app. In this example, a personal assistant submits a request for their boss, along with some basic trip preferences.
HOME— Overview of upcoming trips, tasks due, and trip activity, and the hub for all flight management tools and resources. Sky alerts a dispatcher to the new trip request and adds it to his task list. All flight details are stored in the platform and will be automatically applied throughout the workflow, eliminated unnecessary entry of trip details.
HOME— Overview of upcoming trips, tasks due, and trip activity, and the hub for all flight management tools and resources. Sky alerts a dispatcher to the new trip request and adds it to his task list. All flight details are stored in the platform and will be automatically applied throughout the workflow, eliminated unnecessary entry of trip details.
TRIP SUGGESTIONS— System generates trip options and surfaces recommendations based on cost and speed. The dispatcher reviews the suggestions and moves forward with Option 02. System-generated trip suggestions eliminate the effort required to build trips from scratch, and allow users to focus on more detailed planning.
TRIP MODELING— As flight departments begin arranging details and services, Sky alerts users to potential issues in real time. In this example, the dispatcher is alerted to the limited parking at the destination airport. He quickly requests authorization for parking at KHDN on the platform.
TRIP MODELING— As flight departments begin arranging details and services, Sky alerts users to potential issues in real time. In this example, the dispatcher is alerted to the limited parking at the destination airport. He quickly requests authorization for parking at KHDN on the platform.
TASK MANAGEMENT— Multiple users can plan trip details collaboratively, staying organized through task assignments. Members have the ability to request and monitor the status of service requests. The dispatcher assigns a service task to the pilot.
TASK MANAGEMENT— Multiple users can plan trip details collaboratively, staying organized through task assignments. Members have the ability to request and monitor the status of service requests. The dispatcher assigns a service task to the pilot.
DOCUMENTATION— Flight departments can monitor and share all trip documentation in one place. Furthermore, the platform promotes greater standardization of documents (with room for customizations), reducing the confusion as users navigate between trips. In this example, the dispatcher packages trip details to share with the requestor for approval.
DOCUMENTATION— Flight departments can monitor and share all trip documentation in one place. Furthermore, the platform promotes greater standardization of documents (with room for customizations), reducing the confusion as users navigate between trips. In this example, the dispatcher packages trip details to share with the requestor for approval.
TRIP SUPPORT INTEGRATION— For more complex flights, Sky offers users access to trip support representatives integrated into the workfow. Flight departments can easily assign tasks and collaborate with these representatives, as they would a fellow team member. In this example, the dispatcher is handling a trip request for a flight from NYC to Germany. This requires complex permitting and ground service needs. The dispatcher has the option to delegate the full trip creation to trip support, but elects to assign specific trip planning tasks to STS (Sky Trip Support).
AFTER THE PROJECT
Our work was very well-received by our client, and they partnered with us for a second phase soon after to gear them up for first release. Developing Sky 1.0 would require a massive overhaul, reworking the entire system architecture and core workflows. We helped them develop a phased approach for development, accelerating their time to market.
AFTER THE PROJECT
Our work was very well-received by our client, and they partnered with us for a second phase soon after to gear them up for first release. Developing Sky 1.0 would require a massive overhaul, reworking the entire system architecture and core workflows. We helped them develop a phased approach for development, accelerating their time to market.
AFTER THE PROJECT
Our work was very well-received by our client, and they partnered with us for a second phase soon after to gear them up for first release. Developing Sky 1.0 would require a massive overhaul, reworking the entire system architecture and core workflows. We helped them develop a phased approach for development, accelerating their time to market.
AFTER THE PROJECT
Our work was very well-received by our client, and they partnered with us for a second phase soon after to gear them up for first release. Developing Sky 1.0 would require a massive overhaul, reworking the entire system architecture and core workflows. We helped them develop a phased approach for development, accelerating their time to market.
AFTER THE PROJECT
Our work was very well-received by our client, and they partnered with us for a second phase soon after to gear them up for first release. Developing Sky 1.0 would require a massive overhaul, reworking the entire system architecture and core workflows. We helped them develop a phased approach for development, accelerating their time to market.
